Berghaus Mera Peak
Steve Westcott says...
I don't normally submit reviews, but in this case I felt I needed to post something. It's also more about the company than the jacket.
I bougt the jacket back in 2012, and it has been fantastic. Does just what you'd expect. Comfortable and completely windproof and waterproof whenever needed. It's been used in all conditions with never a problem - until very recently. Unfortunately the main zipper broke (not just the tag, but the metal runner part). I was aware of the Berghaus lifetime guarantee, but expected to get told this was not covered as seen as normal wear and tear. Also, I needed to return the item via the shop I'd got it from - in this case online from Ski Mania.
I gave them a call, expecting not much help, but once I got through to someone (which I admit did take far too long.....), they couldn't be more helpful. Gave me details of how to return the jacket, and said they would send it back to Berghaus and keep me informed. This they did, and were delighted to give me the good news that Berghaus had agreed to repair the zip free of charge. I had the jacket back inside a week, as good as new.
Hats off to both Ski Mania and Berghaus for great Customer Service.
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